Do You Have to Return BT TV Box: A Guide for Customers
If youre a customer of BTs television services and youre wondering whether you need to return your BT TV box when you cancel your subscription, the answer is: it depends on the type of box you have.
BT TV offers a range of set-top boxes, including the standard box, the 4K Ultra HD box, and the YouView+ box. Heres what you need to know about returning them:
Standard Box: If you have a standard BT TV box, you dont need to return it when you cancel your subscription. You can keep it or dispose of it as you wish.
4K Ultra HD Box: If you have a 4K Ultra HD box, you will need to return it when you cancel your subscription. This is because the box is the property of BT and is leased to customers. Youll need to return the box in good condition, with all the accessories (remote control, power cable, HDMI cable). BT will provide a pre-paid postage label for you to send the box back.
YouView+ Box: If you have a YouView+ box, you may be able to keep it when you cancel your subscription. This is because the YouView+ box is part of the YouView service, which is a joint venture between BT and other television providers. However, you need to check whether you own the box or if it was leased to you. If the box was leased to you, youll need to return it when you cancel your subscription.
In conclusion, the answer to the question of whether you have to return your BT TV box depends on the type of box you have. If you have a standard box, you dont need to return it. If you have a 4K Ultra HD box, you must return it. If you have a YouView+ box, you may or may not need to return it depending on whether you own it or if it was leased to you. If youre unsure about what type of box you have or whether you need to return it, contact BT customer service for guidance. |